Integrating ODR into the Modern Collections Lifecycle

Integrating ODR into the Modern Collections Lifecycle

By Prabhakaran S, Head of Business, Director, CADRE ODR While collections often begin with a missed payment, they don’t have to escalate into confrontation. A well-designed ODR framework ensures that the path from dispute to resolution is structured, accessible, and fair, enhancing outcomes for both borrowers and lenders. A New…
Secured Logs: Furthering Tech Enabled Fairness

Secured Logs: Furthering Tech Enabled Fairness

Authored by Saurabh Nambiar and Subbaiah KG Sometime  ago, during a regular conversation, an individual raised a straightforward yet important question:“Once I’ve submitted a claim or response on the ODR, how do I trust it wasn’t changed/tampered later?” In a physical courtroom, seals, signatures, and case files offer that assurance.…
Tech-Enabled Fairness at CADRE ODR

Tech-Enabled Fairness at CADRE ODR

By Subbaiah KG and Unnat Akhouri In online arbitration, where parties never meet the neutral in person, trust relies entirely on the process. Here, perceived fairness becomes as critical as actual fairness, and any suggestion of bias can erode confidence in the outcome and entire process of dispute resolution.  The…
Arbitration in Employer-Employee Disputes: Lessons from Infosys and Wipro Cases

Arbitration in Employer-Employee Disputes: Lessons from Infosys and Wipro Cases

In India’s fast-evolving corporate landscape, disputes between senior executives and employers—especially around severance agreements, breach of confidentiality, and employment bonds—are becoming more visible. Online Dispute Resolution (ODR), especially online arbitration, is gaining traction as a faster, cost-effective, and more confidential alternative to traditional litigation. Two prominent cases—the Infosys–Rajiv Bansal arbitration…
Decoding Alternate Dispute Resolution

Decoding Alternate Dispute Resolution

Perhaps thirty years ago, the legal industry was one commonly associated with criminal proceedings or the resolving of complex disputes between large business tycoons. The very idea of litigation incurred images of lengthy court hearings, a king’s ransom of fees to pay, and professional grudges borne between those engaged in…